Support
Most questions are answered below. You can also write to us from the app, in Settings › Contact us, or email [email protected] and we will get back to you within a business day.
My transcription is wrong or missing words.
Pick the language yourself instead of Auto detect, or try another model in Settings › Transcription & AI: every language shows how well each model handles it. A quieter room and a closer microphone help too.
How do I cancel my subscription?
Open the App Store, tap your profile photo, then Subscriptions. Find Mangonote and tap Cancel. Plus stays active until the end of the paid period.
How do I restore a previous purchase?
In Mangonote, open Settings › Restore purchases. Make sure you are signed in to the App Store with the Apple ID you used to buy.
How do I delete my data?
Mangonote has no account. Open Settings › Delete all data to remove your notes, recordings and custom prompts from this iPhone and from iCloud, so from your other devices too. This cannot be undone.
My notes are not on my new iPhone.
Notes sync through iCloud. Sign in to iCloud with the same Apple ID and check Settings › iCloud sync in Mangonote. Give it a few minutes on Wi-Fi: recordings take longer than text.
Can I suggest a feature?
Yes. Open Settings › Request a feature to post an idea and vote on the ones you want most.
Something is not working, or the app crashed.
Open Settings › Contact us in the app, or email [email protected]. Tell us what you were doing and which iPhone you have; a screen recording helps us find it faster.